Privacy Policy

Dreamcamp.mn | Last updated: May 2026

1. Introduction

Dreamcamp (“we”, “our”, or “us”) operates the website www.dreamcamp.mn and communicates with customers through Facebook Messenger and other digital channels. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us.

2. Information We Collect

We may collect the following information:

• Your name and contact details (phone number, email address)
• Facebook profile information when you message us via Messenger
• Inquiry details, questions, and messages you send us
• Booking and reservation information
• Location information if provided voluntarily

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and messages
• Process bookings and reservations
• Send you relevant information about our services
• Improve our customer service and automated responses
• Comply with legal obligations

4. Facebook Messenger & Automated Responses

When you contact us through Facebook Messenger, your messages may be processed by an automated AI system (powered by Anthropic Claude) to provide instant responses. Your conversation data is handled in accordance with Meta’s Privacy Policy and our own data protection practices. We do not share your personal information with third parties except as necessary to provide our services.

5. Data Storage & Security

Your personal information, including contact details collected through our automated systems, is stored securely in our CRM system (HubSpot). We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

7. Cookies

Our website www.dreamcamp.mn may use cookies to improve your browsing experience. You can choose to accept or decline cookies through your browser settings. Declining cookies may prevent you from taking full advantage of the website.

8. Third-Party Services

We use the following third-party services which have their own privacy policies: Meta (Facebook Messenger), Anthropic (AI responses), HubSpot (CRM), Make.com (automation). We encourage you to review their respective privacy policies.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Website: www.dreamcamp.mn
• Facebook: facebook.com/dreamcamp.mn
• Email: Contact us through our website

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the new policy.

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